Frank Lindsay

Joscelin Silvers
a month ago

i would give this place -10 stars if i could. my boyfriend bought this car not EVEN TWOO months ago. 2024 volkswagen jetta, was told by JAMES that the orange all over the tire was just break dust.. the rotors started making loud grinding noises within the first week. we didn’t have the money right away to fix it and we didn’t think a couple hundred dollars was worth driving an hourPLUS to INDY to check his warranty. but little did we know that when we would go to fix it. it was not the normal wear and tear. we saw BOTH back breaks were WEDGED into BOTH the rotors. TWO months of having the car and the back drivers side rotor is nothing but a DISK. thinner than a frisbee. because the caliper had been shot the entire time he has had it. the car is under warranty bumper to bumper. but conveniently JAMES the employee who sold him the car, saying it was break dust. is now trying to tell us that our warranty does not cover. this dealership now owes us 2 rear rotors, breaks, and calipers. and not to mention the time and inconvenience it has taken out of our days and livelihood. we have talked to TWO mechanics who have decades of experience say they have NEVER seen anything like this. let alone the AUDACITY to not pay to have it towed and than FIXED on their OWN NEGLIGENCE. let me just say our frustration will not end at this review or with JAMES. if this dealership does not take accountability and fix it. we will be taking further action starting with james : )

morgan g
a month ago

I went in just to look but hopeful to make a purchase and ended up leaving with a used 2018 honda crv exl. Mike Tuominen was super helpful and gave me 2 options within my price range that were exactly what i was looking for. the first car i had come to see and test drive ended up having a few problems with the CV axel but he offered up with 2018 which drove super smoothly and i knew it was the one. It did take a while after coming back in to close the sale but i’m happy with my monthly payments and he even helped walk me through the process as it was my first time buying from a dealer. I came back the next day to pick up the car and my biggest issue was that after having the car for less than 3 hours the battery died. turns out the car was sold with a battery at the very end of its life and on top of that i had asked that they give the car a good clean and detail and it would seem all they did is a shitty vacuum job because i was able to wipe off quite a few stains with some armor all. overall i was dissatisfied with the way the car was delivered to me, but I texted Mike and explained what the situation was and he was able to get me a check for to cover the new battery i had to purchase out of pocket. i would recommend checking any of their used cars VERY carefully but other than that it’s been a great vehicle so far and i hope it continues to be reliable!